Effective date: 20 August 2025

1) Agreement & Eligibility

These Terms of Use ("Terms") are a binding agreement between you ("you", "user") and CyberBiz Clinic Ltd. ("we", "us", "our"). By accessing or using our website, platforms, services, applications, APIs, or products (collectively, the "Services"), you agree to be bound by these Terms and any policies referenced herein (including our Privacy Policy and Cookies Policy).

You represent and warrant that you are legally capable of entering into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization and that references to "you" include that organization.

2) Definitions and Scope

For clarity:

• Services — the offerings we provide today (professional services such as consulting, training, development, support) and the products we develop (e.g., LifeSync, CleanUp, V‑Hub), whether released, in beta, or preview.
• Account — an account you create to access parts of the Services.
• Deposit(s) — sums paid, advanced, or held as security for services or product purchases; these terms use "deposit" in place of "payment" where applicable.
• User Content — any content you submit, post, or transmit through the Services.

3) Services & Product Status

Services (current): CyberBiz Clinic Ltd. offers consulting, custom system builds, training, technical support, and related professional services. Each service engagement is governed by a Statement of Work ("SOW") or proposal that specifies the scope, deliverables, fees/deposits, timelines, acceptance criteria, and support terms.

Products (pre-release / coming soon): Our flagship products—LifeSync, CleanUp, and V‑Hub—are under development and may be offered in preview or beta. Product availability, features, pricing, and release dates are subject to change. By participating in any pre-release or beta program you acknowledge that the product may be incomplete, contain defects, be unstable, and subject to modification.

When we supply a product or service, the applicable SOW, order form, or product terms (together with these Terms) govern. In case of conflict, the order form or SOW controls for that engagement.

4) Accounts, Credentials & Security

To use certain Services you must register for an Account. You agree to (a) provide accurate, current, and complete information; (b) maintain the security of your credentials; and (c) promptly notify us of any unauthorized access or other security breach. You are responsible for all activity that occurs under your Account.

We may suspend or terminate Accounts that are inactive, compromised, or used in violation of these Terms.

5) Fees, Deposits & Refunds

Fees and deposit requirements will be specified in the SOW, proposal, order form, or product checkout. Unless otherwise agreed in writing, deposits may be required to reserve resources or commence work. Deposits are generally non‑refundable except as expressly stated in the applicable SOW or as required by law.

If a dispute arises regarding amounts charged or deposits, you must notify us in writing within 30 days of the charge. We will investigate and, where appropriate, correct errors. We may use third‑party processors for deposit collection; those processors’ terms also apply. You agree not to initiate a chargeback or reversal of a deposit except where permitted by law and after first attempting to resolve the dispute with us.

6) Service Delivery, Changes & Acceptance

Services are performed in accordance with the applicable SOW. If an SOW includes acceptance criteria, you must provide acceptance testing within the timeframe defined. If you fail to provide timely acceptance feedback, deliverables will be deemed accepted.

Change requests that materially alter scope, timeline, or cost require a written change order. We are not responsible for delays caused by your failure to provide timely information or approvals.

7) Pre‑release, Beta Access & Feedback

We may offer early access or beta versions of products. Participation is voluntary and may require a separate agreement. Beta features are provided "AS IS" without warranty. By providing feedback, you grant us a perpetual, worldwide, royalty‑free license to use, modify, and incorporate that feedback for any purpose.

8) Acceptable Use & Prohibited Conduct

You must not use the Services to:

• violate applicable law, infringe third‑party rights, or facilitate illegal activity;
• attempt to gain unauthorized access to accounts, systems, or networks;
• distribute malware, spam, or unsolicited communications;
• interfere with the operation or security of the Services, including testing or bypassing security;
• use automated means to scrape or extract data from the Services without express permission;
• reverse engineer, decompile, or attempt to discover the source code of the Services (except to the extent permitted by law); or
• use the Services to collect sensitive personal data about others without lawful basis or consent.

9) User Content & License

You retain ownership of User Content you submit. By submitting User Content, you grant CyberBiz Clinic Ltd. a worldwide, non‑exclusive, royalty‑free, transferable license to use, reproduce, modify, publish, translate, distribute, display and perform such User Content solely to provide the Services and to improve our products and services, and otherwise as described in our Privacy Policy.

You represent and warrant that you have all rights necessary to grant this license and that User Content does not violate these Terms or applicable law.

10) Intellectual Property

All content, trademarks, service marks, trade names, logos, and other intellectual property on the Services (collectively, "Company IP") are owned by CyberBiz Clinic Ltd. or its licensors. Except for the limited license granted to you to use the Services, no rights or licenses are granted to you under these Terms.

Subject to your compliance with these Terms and any applicable fee, we grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Services for your internal business purposes.

11) Confidentiality

Each party agrees to keep confidential any non‑public information disclosed by the other party that is marked or reasonably should be considered confidential. Confidential information does not include information that is publicly known, independently developed, or rightfully received from a third party.

12) Data Protection & Privacy

Our processing of personal data is described in our Privacy Policy. You are responsible for obtaining any consents required for the lawful processing of personal data you submit through the Services and for providing notices to data subjects as required by law.

13) Third‑Party Services & Links

The Services may contain links to third‑party websites, integrations, or services. We do not control, endorse, or assume responsibility for third‑party content, practices, or availability. Use of third‑party services is at your own risk and may be subject to separate terms.

14) Warranties & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. CYBERBIZ CLINIC LTD. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

SPECIFICALLY, INFORMATION PROVIDED BY PRODUCTS SUCH AS LIFESYNC IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT MEDICAL ADVICE. LIFE SYNC IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL FOR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CYBERBIZ CLINIC LTD., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF DEPOSITS ACTUALLY PAID BY YOU TO CYBERBIZ CLINIC LTD. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR WHERE PROHIBITED BY LAW.

16) Indemnification

You agree to indemnify and hold harmless CyberBiz Clinic Ltd. and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your breach of these Terms; (b) your User Content; (c) your use of the Services in violation of any law or third‑party rights; or (d) your failure to comply with applicable law.

17) Termination & Suspension

We may suspend or terminate your access to the Services at our discretion for violation of these Terms, illegal activity, or to protect our rights, users, or operations. Upon termination, your rights to use the Services cease. Sections that by their nature should survive termination (e.g., Intellectual Property, Confidentiality, Limitation of Liability, Indemnity) will survive.

18) Governing Law & Dispute Resolution

These Terms are governed by the laws of Sierra Leone, without regard to conflict of laws principles. You and CyberBiz Clinic Ltd. agree to submit to the exclusive jurisdiction of the courts located in Sierra Leone for any dispute arising out of or relating to these Terms, unless otherwise required by applicable mandatory law.

19) Copyright & Infringement Claims

If you believe your copyrighted work has been used in a way that constitutes infringement, please contact us at the address below with the subject line: "Copyright Infringement Notice" and include the information required by applicable law (e.g., identification of the copyrighted work, location of the infringing material, contact information, and a statement of good faith belief and accuracy).

20) Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice via the Services, email, or other reasonable means. Continued use of the Services after such notice constitutes acceptance of the updated Terms.

21) Miscellaneous

• Assignment: We may assign or transfer rights under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions will remain in full force.
• Entire Agreement: These Terms, together with any SOWs, order forms, and referenced policies, constitute the entire agreement between you and CyberBiz Clinic Ltd. regarding the Services.
• No Waiver: Our failure to enforce any right is not a waiver of that right.

22) Contact Us

CyberBiz Clinic Ltd.
Koidu City Library, 37 Council Road, Koidu City, Sierra Leone
Company registration number: SL070525CYBER25261
Date of incorporation: 7 May 2025
Registration authority: Corporate Affairs Commission, Sierra Leone
Email: info.cbc.sl@gmail.com
Phone: +232‑72‑282‑292

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